How Do I Switch a Service Ticket from Pending to Scheduled?

If you’re using Knowify’s Service Ticket system, there are two things that must be done in order to switch a ticket’s status from “Pending” to “Scheduled”. 

First, you’ll need to make sure you choose a billing style / price:

  1. One option is to setup the ticket as Time and Materials:Screen-Shot-2018-01-15-at-3.54.07-PM How Do I Switch a Service Ticket from Pending to Scheduled?
  2. Or you can choose an item from the catalog:Screen-Shot-2018-01-15-at-3.55.20-PM How Do I Switch a Service Ticket from Pending to Scheduled?

Second, you’ll need to schedule at least one person onto the ticket:

Screen-Shot-2018-01-15-at-3.57.10-PM How Do I Switch a Service Ticket from Pending to Scheduled?

Then hit the “Create” or “Save Changes” button to confirm:

Screen-Shot-2018-01-15-at-3.58.02-PM How Do I Switch a Service Ticket from Pending to Scheduled?

 

If you have more questions on this, email support@knowify.com and we’re happy to help!