How Do I Switch a Service Ticket from Pending to Scheduled?

If you’re using Knowify’s Service Ticket system, there are two things that must be done in order to switch a ticket’s status from “Pending” to “Scheduled”. 

First, you’ll need to make sure you choose a billing style / price:

  1. One option is to setup the ticket as Time and Materials:
  2. Or you can choose an item from the catalog:

Second, you’ll need to schedule at least one person onto the ticket:

Then hit the “Create” or “Save Changes” button to confirm:


If you have more questions on this, email and we’re happy to help!