How to Email Information into Knowify Job Logs

If you’d like to keep a record of customer e-mail correspondence in your Knowify jobs, the “Pull Emails” feature can help automate this process. When active, every job will be assigned an ID, and any emails sent to with this ID in the subject will load into the jobs. 

This process can be started when sending a proposal through Knowify:

The client will receive the following email (and the sender will be CC’ed):

Since all Knowify e-mails are sent from “” it will automatically be CC’ed if a client replies, and the subject line will remain the same so the ID does not need to be adjusted either:


Then if you look at the logs for this project, the response will automatically be added:


If you would ever like to send information into this log without replying to an e-mail, you simply need to email and use the job ID in the subject line:

And it will still automatically log correctly into the system:

If you would like this feature enabled in your account or if you have any other questions, please email and our team will be happy to help!