If you’ve recorded a payment against an invoice in Knowify and would like to delete it, you can do so inside the invoice details.
First, find the invoice the payment is against, and open up the invoice details. If the invoice is closed, you can click “Show History” at the top of the screen:
When you’re in the invoice details, you can see a list of payments made against the invoice, and void any of them with the “X” icon on the right:
This invoice balance will then adjust to the balance before the payment, and if the invoice is closed, it will revert back to open:
If you have more questions on this, please reach out to firstname.lastname@example.org and our team will be happy to help!